Payment & Refund Policy
This is placeholder wording pending legal review — it will be refined before final publication.
Together, our community has contributed $0 to support young entrepreneurs.
Where your money goes
Where your money goes: Your purchase supports a young founder. If this seller hasn't yet completed their legal business and bank setup, your payment won't be released directly to them — it will be held in a LaunchX holding account. If it stays unclaimed for 90 days, it is directed to the LaunchX fund that supports young entrepreneurs. Your refund rights (below) apply the entire time funds are held.
Buyer pays
Business & bank account verified
Paid out to the founder
Not yet verified
Payment held
LaunchX Fund
if it stays unclaimed
Refunds
Refunds: If your order qualifies for a refund, you are entitled to a full refund. You may instead choose to (a) receive a refund minus the LaunchX operational fee, or (b) donate the full amount to support young entrepreneurs — both options contribute to the LaunchX fund.
Buyer requests a refund on a qualifying order
Entitled to a full refund
Your default right
Or, the buyer may instead choose to:
Refund minus the LaunchX fee
Optional election
Donate the full amount (no refund)
Optional election
Both optional elections support young entrepreneurs through the LaunchX fund.
If a seller closes their store
If a seller closes their store: Any held funds that aren't tied to an order still within its refund or dispute window are directed to the LaunchX fund 1 week after the store closes. An order still inside its refund window at the time of closure is unaffected — it stays protected until that window closes or any dispute is resolved.
Seller closes their store
Order still in its refund/dispute window
Held until resolved
Not affected by closure
No open orders or disputes
LaunchX Fund
1 week after closure
Other ways funds can go unclaimed
Other ways funds can go unclaimed: If a seller's account is suspended for a policy violation, held funds not tied to an open refund or dispute are directed to the LaunchX fund 60 days after the suspension. If LaunchX is unable to reach a seller at all (for example, their email stops working) and they haven't connected a payout method, the same 90-day window above applies.
Account suspended for a policy violation
LaunchX Fund
60 days after suspension
Seller unreachable, no payout method
LaunchX Fund
90 days
LaunchX Flagship payment links
LaunchX Flagship payment links: Sellers in the LaunchX Flagship program may sell on their own websites using a LaunchX-hosted payment link. For these sales LaunchX is the merchant of record — your payment is collected and held by LaunchX (through Stripe) exactly like an on-platform purchase, and the same refund and dispute rights apply. Funds are held for the young founder and, if the founder completes or leaves the program without claiming them, are directed to the LaunchX fund that supports young entrepreneurs. A founder who establishes an eligible business may request release of their funds, paid out subject to the standard platform fee (waived during their fee-free founding period).
Questions about a specific order? Visit our Help Center.