Ordering & Payments
Browse products, add items to your cart, and check out securely with a credit or debit card. You'll receive an order confirmation email immediately after purchase.
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe's secure checkout. We do not store your card details.
Yes. All payments are processed by Stripe, a PCI-compliant payment processor trusted by millions of businesses. Your card data never touches our servers.
Yes! Enter your coupon code in the cart before checkout. Codes are case-insensitive and some may have minimum order requirements or expiry dates.
Shipping
Shipping times vary by seller and location. Each store sets its own fulfillment timeline, so check the product page for estimated delivery. Most orders ship within 3 to 7 business days.
It depends on the seller. Each store sets the countries they ship to and the associated shipping rates. You'll see available shipping options at checkout.
Once your order ships, you'll receive a tracking number via email. You can also view your tracking information in your order history under My Account.
First, check your tracking number. If the estimated delivery date has passed, contact the seller directly through the store page. If you're unable to resolve it, contact our support team.
Returns & Refunds
Each seller sets their own return policy, and you'll see it displayed on every store and product page before you buy. Options range from All Sales Final to 30-Day Returns.
Go to My Account → Orders, find your order, and click 'Request Return'. The seller will be notified and can approve or deny the request.
Once a refund is approved, it typically takes 5 to 10 business days to appear on your original payment method, depending on your bank.
Digital Products
After your payment is confirmed, a secure download link will be emailed to you and available in your order history. Download links expire after 72 hours and allow up to 5 downloads.
Yes. Contact the seller or reach out to our support team and we'll regenerate a fresh download link for you.
Because digital products are delivered immediately upon purchase, refunds are generally not offered unless the file is defective or not as described. Each seller's policy applies.
About the Sellers
All sellers on EshipX are young entrepreneurs: students and recent graduates building real businesses. Many are LaunchX program alums who have completed an entrepreneurship curriculum.
Many are! Each seller describes their products and process on their store page. Some sell handmade or small-batch goods, while others sell digital products or sourced items.
Use the 'Get Help' or 'Contact Seller' button on any store or product page. Sellers typically respond within 1 to 2 business days.
If a seller is unresponsive for more than 48 hours, contact our support team and we'll help mediate.
My Account
You'll need to create a free account to complete a purchase. This allows you to track orders, save items, and access your download links.
Log in and go to My Account → Orders. You'll see all your past and active orders with tracking info and download links.
Click the 'Follow' button on any store page. You'll get notified when they add new products or post new deals.